At Alta Law Ltd, we strive to provide our clients with the highest level of service and satisfaction. To ensure clarity and fairness, we have established the following cancellation policy:
Cancellation Within 14 Days
You have the right to cancel your instruction at any point within 14 days of the date you completed your agreements with us. This is your 14-day cooling-off period. If you cancel within this period, no charges will be applied, and you will not incur any fees.
Cancellation After 14 Days
Cancellation charges will apply to each claim that you wish to cancel outside of the 14-day cooling-off period in line with our Damages Based Agreement and Terms of Business.
In the interest of treating our customers fairly, we operate a fixed cancellation policy whereby we cap our hourly fees depending on the stage your claim(s) have reached. Our charge caps are reflective of the time and resources we have committed to pursuing your claim(s). You will never pay more than the fixed cancellation charges when cancelling your claim(s).
Terms not defined expressly herein shall have the same meaning as those allocated in our engagement letter or the damages-based agreements signed with you.
Cancelling Before an Offer of Settlement
The Financial Conduct Authority (FCA) has confirmed that it is currently consulting on a consumer Redress Scheme. Under a Redress Scheme, finance providers would have to determine which customers had lost out and then offer compensation proportionate to the loss. The calculation and criteria for redress under such a scheme have not yet been confirmed by the FCA.
Please be advised that if you cancel your Claim(s) before you have been offered redress by your lender, you may pay a greater amount than any awarded compensation.
Our No Win No Fee policy provides protection from this risk as we assume the risk of an unsuccessful outcome for your claim(s). If no compensation is awarded, our fees are not payable, and you won’t pay us a penny.
How Charges Are Calculated
Our cancellation charges are calculated on a fixed basis and are determined by the stage your claim(s) have reached at the time you choose to cancel.
We will charge you for the work that we have completed on your claim(s) at a rate of £150 plus VAT (at 20%) per hour. However, please note we will cap our fees based on the stage your matter reaches by the time you wish to cancel, namely:
| Status of the Claim when cancellation is made | Fixed fees* |
| Initial Claim Registration | £150 +VAT (at 20%) |
| Claim Submission | £240 +VAT (at 20%) |
| Lender Response | £360 +VAT (at 20%) |
| Offer of Redress Received / Redress Paid | Maximum value of our Success Fee (between 15% to 30% plus VAT at 20% as per the terms of this Agreement) |
*Please note that all fixed fees detailed in this table are capped, and therefore we will not charge you in excess of this fee, even if the time devoted to your Claim exceeds the fixed fee outlined above.
Example 1: You register your claim with us and choose to cancel your claim outside of the cooling-off period. If we have not submitted your claim at this point, then you will pay for all work undertaken at our hourly rate up to a maximum of £120 +VAT (at 20%).
Example 2: You register your claim with us and choose to cancel your claim outside of the cooling-off period. If we have submitted your claim to your lender, you will pay for all work undertaken at our hourly rate up to a maximum of £240 +VAT (at 20%).
Example 3: You register your claim with us and choose to cancel your claim outside of the cooling-off period. If we have submitted your claim to your lender and have received a response, you will pay for all work undertaken at our hourly rate up to a maximum of £360 +VAT (at 20%).
Example 4: You register your claim with us and choose to cancel your claim outside of the cooling-off period. If we have submitted your claim to your lender, received a response, and they have made an offer of redress (irrespective of whether or not you accept it), you will pay for all work undertaken, capped at a maximum value equal to our Success Fee.
Unpaid Fees
All fees are due within 10 business days, unless otherwise agreed. If any fees remain unpaid, we retain the right to transfer your case to a selected debt collection agency. Please be aware that additional charges may be applicable in such instances.
Contact Information for Cancellations
To cancel your instruction, please contact us via:
Email: customercare@altaintelligencelaw.com
Mail: Cancellations, Alta Law Ltd, Suite 4, Church House, 1 Hanover Street, Liverpool, England, L1 3DN.
We will not ask you for excessive information in order for you to cancel. However, we will need to take reasonable steps to identify you, including asking you security questions and, in some instances, requesting copies of ID, before we can action such requests.
Effective Date
This cancellation policy is specific to car finance claims and is effective as of 09/09/2025. The policy applies to all claims registered on or after this date.
We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require further clarification, please do not hesitate to contact us.
