Your ticket to a car finance refund
If you purchased a car, van, or motorbike on PCP or Hire Purchase between 2007 and 2021, you could be due £000s* in compensation.
*Based on successful claims for multiple agreements, in line with the FCA's estimation of an average payout of £950 per agreement
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“If you paid for a vehicle with car finance prior to October 26, 2024, you could be entitled to compensation.”
UK car finance: ‘millions of drivers could get payout’ as watchdog investigates
The Financial Conduct Authority (FCA) says that some customers 'may have been charged too much' on car finance loans before October 2024.
The FCA is taking action
The Financial Conduct Authority (FCA), the UK’s financial regulator, has been actively investigating potential mis-selling practices within the car finance sector.
The probe is centred on suspicions that brokers and lenders may have failed to disclose key information to consumers, particularly concerning unfair commission arrangements. During its review, the FCA identified multiple issues, including a lack of transparency around commission structures, which may have led to customers being overcharged.
Several high-profile organisations have been impacted, with banks, automotive finance companies, and independent lenders adjusting their practices in response. Major names such as Close Brothers, MotoNovo Finance, Santander Consumer Finance, and BMW Financial Services are among those who have been closely monitored during the investigation.
Be ready to claim your compensation when the FCA launches its redress scheme.
Check NowSales commissions banned in January 2021
In January 2021, the FCA banned unfair commission arrangements in the car finance industry after discovering that lenders were incentivising brokers and car dealers to apply higher interest rates to maximise their earnings.
Full industry investigation started in January 2024
The full-scale investigation into potential mis-selling within the car finance industry, prompted by growing concerns that some lenders and brokers were engaging in unfair practices, began in January 2024.
FCA announces plans for redress scheme
In August 2025, the FCA confirmed that it was moving forward with plans for a redress scheme, with a consultation due to be published by early October. The regulator expects payments to start arriving in 2026, with most consumers expected to get less than £950 per agreement.
Have you been a victim of mis-sold car finance?
Lenders and brokers have a duty to be transparent, ensuring that every aspect of your finance agreement is clearly explained. However, in many cases, consumers have been misled about multiple critical details. You may have been mis-sold if you were charged unfair commission fees or inflated interest rates, or if the finance provider failed to carry out adequate affordability checks.
Our free online check can tell you in 60 seconds if you're eligible to claim with us!
Check NowHigh & Unfair Interest Rates
Finance agreements typically come with interest fees that the borrower must pay. However, many consumers were offered deals with inflated interest rates because of discretionary commission arrangements. Motorists may have thought this was a fixed rate, but there were cheaper deals available that the dealer should have told them about.
Lack of Affordability Checks
Under the FCA’s guidelines, the dealer or broker must check that you can afford the loan before you sign the agreement. An affordability check examines your income and credit history to ensure you can afford the monthly payments. You may be able to claim if the company that arranged the finance failed to conduct an adequate affordability check.
Millions of people who took out vehicle finance before January 2021 could be due a refund. Check if you’re eligible.
You could be one of them if any of the below apply:
- You bought a car on finance before January 2021
- You were charged unfair commission fees
It's that simple! Over 70 lenders have been affected by the scandal. Check for free to see if you're due a refund from your lender.
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Check for free to see if you're eligible to claim with us.
Frequently Asked Questions
What does No Win, No Fee mean?
We handle your case on a 'No Win, No Fee' Read more basis. There are no upfront payments, and you will only pay our fees if your claim is successful. This risk-free policy ensures you can pursue compensation without worrying about financial loss if the claim is unsuccessful. Our case handlers will be fully committed to achieving the best possible outcome for you.
If we win your claim, a nominal fee of between 15% to 30% (plus VAT) will be deducted from your compensation. If you cancel after the 14-day cooling-off period, you may still be charged for any work undertaken in accordance with our cancellation policy.
Can I claim on my own?
You do not need to use a law firm or a claims management company to make your complaint to your provider; you may be able to do this yourself for free. If your complaint is unsuccessful or you are dissatisfied with the response, you can also refer to the Financial Ombudsman Service (FOS) yourself for free. You should first complain to the lender before escalating the complaint to the FOS.
The Financial Conduct Authority (FCA) is consulting on a consumer redress scheme. Under this scheme, you may not need to register a complaint to be eligible for or receive compensation. You do not need to use a claims management company or a law firm to access the scheme.
There are many benefits of choosing us to handle your claim. We will manage all communication with your lender, working closely with them to ensure that you receive a fair level of compensation. If your lender encounters any difficulties in locating your details, we will assist them to enable your claim to proceed. We will keep you updated on progress via email.
What work will you carry out on my behalf?
We will act on your behalf to pursue any potential compensation for mis-sold car finance that you may be entitled to. Some of the steps we may take include gathering documentation to ensure you have a valid case, issuing your complaint to the lender, seeking formal acknowledgement of the complaint, estimating the potential value, providing you with legal advice, and reviewing offers of redress to ensure they are proportionate.
When will I be paid?
The FCA is currently conducting a thorough investigation, which involves placing a pause on the 8-week deadline that finance providers have to respond to complaints. While consumers can still complain to their finance provider, the provider will not have to respond to their complaint until 4 December 2025, at the earliest. The FCA will publish a consultation on a redress scheme in October 2025. The FCA states that it hopes consumers will begin receiving compensation in 2026. Please visit the FCA's website for more information.
What paperwork do I need to submit my claim?
After entering your personal details and finance agreement information into our system, we will require photographic ID (such as a passport or driver's license) and a signed letter of authority, which you can complete online. The letter of authority grants us the legal authority to contact the lender on your behalf and ensures that we can handle your claim effectively. We will be in touch if we need any more supporting documents from you.
What are my rights?
Consumer protection laws are in place to safeguard your rights. If you were misled about the financial terms or conditions of your car finance agreement, you might have a valid basis for a claim. Legally, you are entitled to complete and accurate information about the terms of your contract.
Can I claim for multiple cars?
Absolutely, you can submit claims for more than one car if you were misled in multiple PCP or HP agreements. However, keep in mind that the rules and processes may vary for each vehicle, depending on the specifics of the agreements and any relevant legal precedents regarding those misrepresentations.
How much will I get?
The compensation you could receive depends on several factors. We cannot provide an exact estimate at this time. The FCA estimates that most coverages will receive under £950 per agreement.
Check your car online
Did you know you can also claim for vans, camper vans and motorbikes?
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*Based on successful claims for multiple agreements, in line with the FCA's estimation of an average payout of £950 per agreement
